FAQ
Frequently Asked Questions
General
Who are Drive‑Up Self‑Store
We provide clean, dry and secure drive‑up container storage across Wigan, Chorley, Rainford and Standish. Simple online booking, instant access and no long‑term contracts.
We provide clean, dry and secure drive‑up container storage across Wigan, Chorley, Rainford and Standish. Simple online booking, instant access and no long‑term contracts.
How do I book a unit
Either completed a booking online or call the office who are happy to help complete the booking for you. Choose your site, pick a unit size,
and set up payment. Your access details are sent instantly.
Either completed a booking online or call the office who are happy to help complete the booking for you. Choose your site, pick a unit size,
and set up payment. Your access details are sent instantly.
Do I need to visit before booking
No. Everything is done online and access is automatic. If you want to view a unit, just contact us and we’ll arrange it.
No. Everything is done online and access is automatic. If you want to view a unit, just contact us and we’ll arrange it.
Access & Security
When can I access my unit
6am to 10pm access at all sites.
6am to 10pm access at all sites.
How secure are the sites
All locations have gated access, CCTV, security lighting and heavy‑duty container locks. Only authorised customers can enter.
All locations have gated access, CCTV, security lighting and heavy‑duty container locks. Only authorised customers can enter.
Do I need my own padlock
No, you are provide with a heavy duty padlock. Please do not add any additional padlocks to the container.
No, you are provide with a heavy duty padlock. Please do not add any additional padlocks to the container.
Payments & Contracts
How do payments work
Payments are taken automatically via card or direct debit.
Is there a minimum stay
Minimum term is 4 weeks
Payments are taken automatically via card or direct debit.
Is there a minimum stay
Minimum term is 4 weeks
How do I cancel
Just log into your customer portal and request to end your rental. Once the unit is empty and unlocked, your billing stops.
Just log into your customer portal and request to end your rental. Once the unit is empty and unlocked, your billing stops.
StoreProtect™
Do I need Insurance / Protection
Yes — all stored items must be insured or protected. so you will need to provide proof of your cover or select StoreProtect as you complete your booking. Most home insurance policies don’t cover self‑storage.
Yes — all stored items must be insured or protected. so you will need to provide proof of your cover or select StoreProtect as you complete your booking. Most home insurance policies don’t cover self‑storage.
What is StoreProtect
StoreProtect is our enhanced liability protection that covers your stored items for their full replacement value. It can be added during booking. Visit the StoreProtect page for more information
How much cover do I need
Choose the value of the items you’re storing. Most customers select between £1,000 and £10,000.
StoreProtect is our enhanced liability protection that covers your stored items for their full replacement value. It can be added during booking. Visit the StoreProtect page for more information
How much cover do I need
Choose the value of the items you’re storing. Most customers select between £1,000 and £10,000.
Unit Sizes
What size unit do I need
We offer 8ft, 10ft, 20ft and 40ft units. The 20ft is by far the most popular and suits most customers.
We offer 8ft, 10ft, 20ft and 40ft units. The 20ft is by far the most popular and suits most customers.
Can I upgrade or downsize later
Yes. If a different size is available, you can switch at any time.
Yes. If a different size is available, you can switch at any time.
What You Can & Can’t Store
What can I store
Furniture, boxes, tools, business stock, equipment, household items and most non‑perishable goods.
Furniture, boxes, tools, business stock, equipment, household items and most non‑perishable goods.
What can’t I store
- Food or perishable items
- Animals
- Illegal goods
- Flammables or explosives
- Gas bottles
- Cash, jewellery or high‑value personal items
- Anything that could leak, rot or cause damage
If you’re unsure, just ask.
Moving In & Out
How do I move in
Once you book, you receive your access instructions instantly. Drive straight up to your unit and start unloading.
Once you book, you receive your access instructions instantly. Drive straight up to your unit and start unloading.
What do I need to do when moving out
You need to provide 2 weeks notice. Empty the unit, sweep it out, remove your padlock. Once it is confirmed that your unit is empty, clean and the padlock returned, your deposit will be returned.
You need to provide 2 weeks notice. Empty the unit, sweep it out, remove your padlock. Once it is confirmed that your unit is empty, clean and the padlock returned, your deposit will be returned.
Business Storage
Can businesses use your units
Yes. Many trades, e‑commerce sellers and contractors use our sites for stock, tools and equipment.
Yes. Many trades, e‑commerce sellers and contractors use our sites for stock, tools and equipment.
Do you provide VAT invoices
Yes — all invoices are VAT‑itemised and available in your customer portal.
Yes — all invoices are VAT‑itemised and available in your customer portal.