Privacy
1. Who We Are
Drive‑Up Self‑Store (“we”, “us”, “our”) is the data controller responsible for your personal data.
Company Name: Drive-Up Self-Store Limited
Registered Address: Britannia House, Warrington Road, Wigan, WN1 3AJ
Email: info@duss.co.uk
Registered Address: Britannia House, Warrington Road, Wigan, WN1 3AJ
Email: info@duss.co.uk
We operate storage facilities in Wigan, Chorley, Rainford and Standish.
This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, book storage, access our facilities, or communicate with us.
2. What Personal Data We Collect
We collect and process the following categories of personal data:
2.1 Information you provide
- Name
- Address
- Email address
- Phone number
- Payment details (processed securely by Stripe/GoCardless)
- Proof of identity (e.g., driving licence, passport)
- Unit number and booking details
- Insurance/protection information (StoreProtect or your own policy)
- Communications with us (email, SMS, phone)
2.2 Information collected automatically
- IP address
- Device and browser information
- Website usage data (via cookies and analytics)
- Access logs when entering the facility
- CCTV footage at all sites
2.3 Information from third parties
- Payment processors
- Stora (our booking and account management platform)
- Fraud prevention agencies
- Insurers or protection providers
3. How We Use Your Personal Data
We process your data for the following purposes:
3.1 To perform our contract with you
- Managing your storage agreement
- Processing payments
- Providing access to your unit
- Managing StoreProtect or verifying your insurance
- Communicating important information (e.g., access, payments, notices)
3.2 To comply with legal obligations
- Identity verification
- Fraud prevention
- Responding to law enforcement requests
- Health & safety and security obligations
- Maintaining accurate financial records
3.3 For our legitimate interests
- CCTV monitoring for security and crime prevention
- Improving our website and services
- Managing debt recovery
- Protecting our property and enforcing our contract
- Preventing misuse of the facility
3.4 With your consent
- Marketing emails or SMS (only if you opt in)
- Cookies not strictly necessary for website operation
You can withdraw consent at any time.
4. CCTV
All Drive‑Up Self‑Store sites use CCTV for:
- Crime prevention
- Security
- Monitoring access
- Protecting customers, staff and property
CCTV footage may be shared with law enforcement where required.
Retention: typically 30–90 days, unless required for an investigation.
5. Cookies
We use cookies to:
- Operate our website
- Improve user experience
- Analyse website usage (Google Analytics)
- Support booking and account functionality (Stora)
You can manage cookie preferences in your browser.
6. Sharing Your Personal Data
We only share your data when necessary and lawful.
We may share data with:
- Stora (booking, billing, account management)
- Stripe / GoCardless (payment processing)
- StoreProtect provider (if you make a claim)
- IT and hosting providers
- Debt recovery agencies
- Law enforcement (where legally required)
- Professional advisers (legal, accounting)
We do not sell your data.
7. International Transfers
Some of our service providers (e.g., Stora, Stripe) may store data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
- UK adequacy regulations
- Standard Contractual Clauses (SCCs)
- Equivalent protection measures
8. Data Retention
We keep your data only as long as necessary:
- Contract data: 6 years after your agreement ends
- CCTV: 30–90 days
- Access logs: up to 12 months
- Marketing data: until you unsubscribe
- Payment records: 6 years (legal requirement)
9. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion (in certain circumstances)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
- Complain to the ICO
ICO website: www.ico.org.uk
To exercise your rights, contact us at info@duss.co.uk
10. Security
We take appropriate technical and organisational measures to protect your data, including:
- Encrypted payment processing
- Secure access controls
- CCTV monitoring
- Encrypted data storage
- Staff training
- Regular system audits
11. Marketing
We will only send marketing communications if you have opted in.
You can unsubscribe at any time.
12. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
The latest version will always be available on our website.